Order Cancellation Policy – ZOPETI

At ZOPETI, we understand that plans can change. That’s why we do our best to make order cancellations as simple and transparent as possible. Please review the information below to help ensure a smooth cancellation process.

How to Cancel an Order

If you need to cancel your order, please contact us immediately at:
zopeti.help@gmail.com

To help us process your request quickly, include:

• Your order number
• Your full name
• The reason for cancellation

Our team will make every effort to cancel the order before it is processed or shipped.

Cancellation Window

Orders can typically be canceled within 12 hours of placement. Once an order has been processed or shipped, cancellation is no longer possible.

Shipped Orders

If your order has already been dispatched, it cannot be canceled. However, you may still return eligible items once they arrive. Please review our Refund Policy for detailed return instructions.

Refunds for Canceled Orders

If your cancellation request is approved before shipment, a full refund will be issued to your original payment method within 5–7 business days. Please allow additional time for your bank or card provider to complete the transaction.

Pre-Orders & Backordered Items

You may cancel any pre-order or backordered product before it ships by contacting us at:
zopeti.help@gmail.com

Once the item has shipped, our standard return policy applies.

Contact Us

For any cancellation or order modification inquiries, our customer care team is here to help:

📧 zopeti.help@gmail.com
📍 ZOPETI
5 Rue de Castiglione, 75001 Paris, France

Thank you for choosing ZOPETI. We are committed to making every shopping experience simple, transparent, and worry-free — because your peace of mind matters as much as your pet’s happiness.