Shipping & Returns – ZOPETI

At ZOPETI, we’re committed to offering fast, reliable shipping and a simple, worry-free return process. Please review the details below for information on delivery, returns, and refund procedures.

Order Processing

• Orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays are processed the next business day.
• During peak periods, processing times may be slightly longer.
• If your order experiences a delay, our team will notify you promptly at zopeti.help@gmail.com.

Shipping Rates & Delivery Estimates

Shipping costs are automatically calculated at checkout based on your destination and order weight.

• Standard Shipping (France & EU): 3–7 business days
• Express Shipping (France & EU): 1–3 business days
• International Shipping: 7–14 business days (may vary due to customs or destination)

Note: Delivery times may vary due to postal delays, weather conditions, or high-volume periods.

Order Tracking

Once your order has shipped, you’ll receive a confirmation email with your tracking number. Tracking information may take up to 24 hours to appear after dispatch.

International Shipping

ZOPETI ships to select international destinations. Customers outside the EU are responsible for any applicable customs duties, taxes, or import fees.

ZOPETI is not responsible for customs delays or additional import-related charges. Please check your local import regulations before placing your order.

Lost, Stolen, or Damaged Packages

• ZOPETI is not liable for packages lost, stolen, or damaged after confirmed delivery.
• If your order arrives damaged, contact us within 48 hours at zopeti.help@gmail.com.
• Please include your order number and clear photos so we can assist you promptly.

30-Day Return Policy

We want you to be completely satisfied with your purchase. If you’re not, you have 30 days from the delivery date to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and in their original packaging
• Accompanied by proof of purchase

To start a return, contact us at:
zopeti.help@gmail.com

Once approved, we will provide a prepaid return label and instructions. Unauthorized returns will not be accepted.

Non-Returnable Items

The following items cannot be returned:

• Opened or used pet health and hygiene products
• Personalized or custom-made items
• Perishable or consumable goods (supplements, treats, etc.)
• Gift cards or clearance items

Refunds

Once your return is received and inspected, we will notify you by email regarding approval or rejection. If approved, refunds are issued to your original payment method within 10 business days.

If more than 15 business days have passed since your refund was approved, please contact us at zopeti.help@gmail.com.

Contact Us

For questions or assistance regarding shipping, delivery, or returns, our customer care team is here to help:

📧 zopeti.help@gmail.com
📍 ZOPETI
5 Rue de Castiglione, 75001 Paris, France

Thank you for choosing ZOPETI — where every order is handled with care and delivered with dedication.