Shipping & Delivery – ZOPETI

At ZOPETI, we take pride in providing fast, safe, and reliable delivery so your pet supplies arrive on time and in perfect condition. Please review the information below to ensure a smooth and worry-free shopping experience.

Order Processing Time

• All orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays are processed on the next business day.
• During peak seasons, additional handling time may be required.
• If significant delays occur, our team will notify you promptly at zopeti.help@gmail.com.

Shipping Rates & Delivery Estimates

Shipping charges are automatically calculated during checkout based on your location and selected shipping method.

• Standard Shipping (France & EU): 3–7 business days
• Express Shipping (France & EU): 1–3 business days
• International Shipping: 7–14 business days (varies by destination and customs)

Note: Delivery times may vary due to postal delays, weather conditions, customs checks, or high-volume periods.

Shipment Confirmation & Order Tracking

• Once your order ships, you will receive a confirmation email with your tracking number.
• Tracking information may take up to 24 hours to update after dispatch.

Shipping Within France & the European Union

We proudly ship across France and the EU using trusted carriers including La Poste, Colissimo, DHL, and Chronopost. All orders include secure packaging, tracking, and professional handling to ensure safe delivery.

International Shipping Policy

ZOPETI ships to select international destinations outside the EU. Customers are responsible for any customs duties, import taxes, or local fees once the package arrives in their country.

ZOPETI is not responsible for customs delays or additional import fees. Before ordering, please check your local import regulations to ensure pet products are permitted.

Lost, Stolen, or Damaged Packages

• ZOPETI is not liable for packages lost, stolen, or damaged after confirmed delivery.
• If your order arrives damaged, contact us within 48 hours at zopeti.help@gmail.com.
• Include your order number and clear photos so our support team can assist you quickly.

Incorrect Address or Delivery Issues

Customers are responsible for providing accurate shipping information. If a package is returned due to an incorrect or incomplete address, the customer is responsible for reshipment costs.

If you notice an error after placing your order, contact us immediately at zopeti.help@gmail.com. We will attempt to update your address before your order is shipped.

Contact Us

For any shipping or delivery questions, our support team is here to help:

📧 zopeti.help@gmail.com
📍 ZOPETI
5 Rue de Castiglione, 75001 Paris, France

Thank you for choosing ZOPETI — where every delivery supports your pet’s health, comfort, and happiness.